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Front Office - Office Manager

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California (CA), Lakewood
Company Name Log In or Register Here
Job Reference # or Name 2017-3943
DR Job Category Dental Office Administration
DR Job Type Other
DR Job Title Office Manager
Job Title Front Office - Office Manager
Brief Job Summary Overview Coast Dental is a network of dental practices throughout California, Florida, Georgia, Nevada, and Texas providing high quality comprehensive
Availability Full Time
State California (CA)
City Lakewood
Address Log In or Register Here


Coast Dental is a network of dental practices throughout California, Florida, Georgia, Nevada, and Texas providing high quality comprehensive dental care. We are now one the country's largest dental support organizations, and our continued growth is based on the contributions of our outstanding dental team members. If you are bright, dedicated and driven to succeed, we want to talk to you. We are looking for professionals to help us create beautiful, healthy smiles - one patient at a time. A rewarding career with us includes a competitive compensation and benefits package as well as bragging rights of working with one of the largest and well respected dental practices in the country. We are in the process of renovating and rebranding all of our recently-acquired locations so our team members and patients will enjoy the latest technology and amenities. A career with Coast is rewarding personally, professionally and financially!

Why Coast?
When you join Coast, you will be joining a solid network of dental professionals who strive to provide excellent patient care. We encourage our team members to grow with us. At Coast, we promote from within and provide team members with the knowledge and training to succeed in their career goals. The opportunity to grow with us is just a click away.

Duties and Responsibilities

This position is responsible for building and maintaining a successful practice through communication to team and management of goals and expectations. Generates accountability, authority and responsibility with given team and provides support, communication and guidance to increase the team's performance.
  • Hire, train and manage performance of office team members.
  • Reside as the expert on basic job knowledge such as filing insurance claims, cash management, office software, insurance verification and insurance linkage.
  • Explain treatment plans and payment options to patients.
  • Knowledge of insurance processes.
  • Review and train on Accounts Receivables (collection percentage).
  • Ensure daily deposits are completed on time with accuracy and maintain control of petty cash for the office.
  • Ensure office is secure at all times as assigned key holder.
  • Train on and review patient financing/credit (volume number and accuracy) with team.
  • Train team and ensure effective customer service skills via the telephone and in person.
  • Train and hold team accountable for building a productive office schedule.
  • Must meet and manage to minimum monthly performance goals as outlined by Regional Management.
  • Effective communication ensuring cooperation between the front office and back office (including reading and responding to email, filtering down newsletters, policy updates, correspondence, training, meeting and webinar information and appropriate data).
  • Respond to both general dentistry and specialty patients and patient complaints in a timely and professional manner.
  • Assure timeliness and accuracy of paperwork.
  • Review and approve payroll (accuracy, control overtime) for office.
  • Oversight of supplies and inventory for the office and assure cost effectiveness.
  • Retention of staff and patients (turnover number).
  • Assure safety - workers compensation (reported timely and accurate and investigation post-accident is completed), ensure staff completes annual OSHA Blood borne pathogen training online in company's Learning Portal, assure MSDS sheets for each location are accurate and on site, track, exchange and review office radiation badges.
  • Provide effective communication and act as liaison between corporate and office staff (changes, procedures, postings, etc.)
  • Maintain positive attitude (motivation, team player), appearance (professional, clean, neat, meets company standards) and professionalism at all times.
  • All other duties and responsibilities as assigned.


  • Associate's Degree in business, or equivalent, and three years working experience.
  • Has a working knowledge of the front and back office healthcare operation.
  • Effective communication and time management skills.
  • Prior management experience strongly preferred.
  • Intermediate computer skills; working knowledge of Internet Explorer and working knowledge of Microsoft Word, Excel, and dental office software. Experience with EagleSoft preferred.
  • Understanding of general dental terminology.

03/15/2018 12:12
Employer Log In or Register Here
ref: (2017-3943)
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